FAQs
Do you have a question or need help? We'd be happy to assist you! But first, your answer might already be available. We recommend checking our Frequently Asked Questions (FAQs) section first: it's the quickest way to find answers to common questions about orders, shipping, returns, and much more.
GENERAL
Do the watches have a warranty?
Yes, all our watches come with a 2-year warranty against manufacturing defects.
What material are the watches made of?
They are mainly made of stainless steel, with some details in resistant alloys and highly durable gold finishes.
Are the watches water/sweat resistant?
Yes, they are water and sweat resistant, but it is not recommended to submerge them. We are not responsible for damage caused by immersion.
How does the watch fit on my wrist?
It can be adjusted by removing links with an adjustment tool, achieving the perfect fit for your wrist.
Where is Monveree located?
Monveree is a Spanish company located in Barcelona since 2020, with a French-style spirit, operating exclusively online.
How can I contact you?
You can contact us via our website form or by email at info@monveree.store.
SHIPPING & RETURNS
Where do you ship to?
We ship to all of Europe, the United States, and the United Kingdom.
How long will my order take to arrive?
Orders usually take 4 to 6 business days to arrive.
How can I track my order?
You will receive email updates with each shipping step and its corresponding tracking number.
Can I return my order?
Yes, you have 20 days from receipt of the package to return it if you are not satisfied or it does not fit correctly.
Do you offer refunds?
Yes, we offer full refunds and, if preferred, exchanges for other models.
If you haven't found what you were looking for in our Frequently Asked Questions, don't worry. You can send us an email at info@monveree.store or use the contact form you'll find in the main menu.
Our customer service will contact you as soon as possible.