Privacy policy

Monveree operates this store and this website, including the data, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the "Services"). Monveree is powered by Shopify's technology, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs to the extent of that conflict with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your personal information, as set out in this Privacy Policy.

Personal information we collect or process

When we use the term "personal information," we mean any information that identifies, or reasonably could be used to identify, you or another individual. Personal information does not include information that is anonymized or aggregated in a way that it can no longer reasonably be used to identify you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this personal information:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information, including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
  • Account information, including your username, password, security questions, preferences, and settings.
  • Transaction information, including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel, and your past transactions.
  • Communications with us, including the information you provide to us when you contact us, such as through a customer support inquiry.
  • Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information, including information about how you interact with the Services, such as how and when you use or navigate them.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, including information about your device when you use our products or services, or visit our websites, as well as through the use of cookies and similar technologies.
  • From our service providers, when we engage them to enable certain technology, or when they collect or process your personal information on our behalf.
  • From our business partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • To provide, personalize, and improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications related to your account, to process purchases, returns, exchanges, or other transactions, to create, maintain, and manage your account, to arrange for shipping, to facilitate returns and exchanges, to allow you to post reviews, and to provide you with a personalized shopping experience, such as recommending products related to your purchases.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and to display advertisements for products or services, whether on the Services or elsewhere, including based on products or services you have previously purchased or added to your cart or other activity on the Services.
  • Security and fraud prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, to detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, to protect public security, and to secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else.
  • Communicating with you. We use your personal information to provide customer support, to respond to your requests, to effectuate our Services, and to otherwise communicate with you.
  • Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across different stores and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have a right to direct us not to share your information for personalized advertising and marketing purposes based on your online activity across different businesses and websites.
  • When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction, such as a merger or insolvency proceeding, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce our Terms of Service or other applicable policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. To help support the Services and improve them, information about your use of the Services is shared with, and processed by, Shopify. In addition, to help protect, grow, and improve our business, we use certain enhanced features made available by Shopify that leverage information collected across stores like ours. To provide these enhanced features, Shopify may use personal information about your interactions with our store and other businesses' stores as well as the Shopify platform. Shopify is responsible for the processing of your personal information in these circumstances, including responding to your requests to exercise your rights over its use for these purposes. To learn more about how Shopify uses your personal information, and about the rights you may have, please see Shopify's Consumer Privacy Policy (shopify.com/legal/privacy/app-users) and Shopify's Privacy Portal (privacy.shopify.com/en).

Third-party websites and links

The Services may contain links to third-party websites or platforms. If you follow links to sites not affiliated or controlled by us, you should review those third parties' privacy and security policies and other terms. We do not endorse or assume any responsibility for such third-party sites, information, materials, products, or services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal information about children under the applicable age of consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the contact details below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and retention of your information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in certain cases, we may decline your request as permitted by law.

  • Right to access. You may have a right to request access to personal information that we hold about you.
  • Right to delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Managing communication preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

If you are located in the UK or European Economic Area, subject to applicable law, you may also have the right to:

  • Object to processing and restrict processing of your personal information for certain purposes.
  • Withdraw consent where we rely on consent to process your personal information. This will not affect the lawfulness of any processing conducted prior to your withdrawal.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests, as permitted or required under applicable law.

Complaints

If you have a complaint about our practices, please contact us using the contact details below. If you are not satisfied with our response, you may have the right to appeal our decision by contacting us, or to lodge your complaint with your local data protection authority. For the EEA, you can find a list of data protection authorities here (edpb.europa.eu).

International transfers

We may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of the EEA or UK, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority of the UK, unless the transfer is to a country that has been determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "last updated" date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us by email at info@monveree.com.