Refund policy
WHEN CAN I EXCHANGE OR RETURN AN ITEM?
In any of the following cases:
- I ordered the wrong product and want to exchange it.
- I received the order in poor condition.
In all cases, it is essential that the products being exchanged or returned are in perfect condition and show no obvious signs of use, otherwise no exchange or return can be processed. It is your responsibility to provide suitable packaging so that the items reach Monveree in perfect condition. If you have trouble finding suitable packaging, we suggest using the original box in which you received your order. If items are received in poor condition, we will not be able to process the requested return.
The deadline to exchange or return an item is 20 days from the date the order was delivered.
HOW DO I EXCHANGE OR RETURN AN ITEM?
Contact us by clicking here and entering your details and order number.
HOW MUCH DOES AN EXCHANGE OR RETURN COST?
Exchanges and returns are covered by the seller for the first incident; if a second issue arises caused by the buyer, it will be at their expense.
If you wish to exchange a product for another of a different amount, the difference will be refunded or charged via bank transfer.
For heavier products, please contact us through the contact form with your questions and order number.
Monveree reserves the right to modify and/or change the refund policies without prior notice; we recommend checking them frequently.